Wine Club Frequently Asked Questions
Below are answers to common Caparone Wine Club questions. Feel free to email us with any questions not answered below.
How will I know when a shipment is coming?
We send shipments in February, May, September and December. Approximately 1-2 weeks before your shipment, we send out an email to let you know it is coming. Tracking information is usually available and sent automatically once the wine is shipped.
Can I pick up my shipment?
Yes, just specify pick up when you join, or let us know at least 2 weeks in advance, or when you receive your quarterly shipment email.
How can I get the library wines you mention?
Once a year, we release a small amount of library wines, aged a minimum of 10 years in our cellar. These wines are offered exclusively to wine club members via email, and sell out very quickly. As a member, you will be on the email list and will be notified when they are available.
I will be on vacation, and can’t be around to receive my shipment. Can I reschedule it?
Yes, as long as you let us know before the shipping month, or immediately upon receiving your shipment email. Just contact us with a time that you can receive the wine.
I am a club member, and would like to send a gift to a friend. How can I do this?
Simply use our secure order form, or give us a call.
I need to update my credit card information. How can I do this?
You may update your information by phone, or by submitting it via our website.
Your information will be automatically updated.
I am a Club member, but I am not receiving emails about Club shipments. How can I receive them?
Occasionally due to penmanship issues or typos, we get an incorrect email address. Drop us a line with your correct address, and we’ll make the changes.
How do I cancel my membership?
To cancel simply contact us via phone or email, or select the cancel option in your online account.